Overview of fitting-out/renovation works:

All fitting-out/renovation works, regardless of whether temporary or permanent, need to be approved by JTC and the relevant authorities before works can commence.

The process is as follows:

• Step 1: Applying for plan consent
• Step 2: Seeking approvals from relevant authorities
• Step 3: Contacting our facility management team to request for works to commence
• Step 4: Carrying out works
• Step 5: Completion of works

Step 1: Applying for plan consent

You must engage a consultant and submit an application for our consent (landowner’s consent) to carry out your fitting-out/renovation plans. The consultant can be a professional engineer, registered architect or Qualified Person (QP).

Find out how to submit the plan consent application here. 

For developments within Punggol Digital District or Jurong Innovation District (CleanTech Park, Bulim, Bahar and Tengah), it is highly recommended to do a pre-consultation with your JTC Customer Engagement Officer to ensure your proposal is assessed in a timely manner. To find out who your customer engagement officer is, please contact us.

Step 2: Seeking approvals from relevant authorities

After obtaining our consent, your consultant must submit both our consent and your fitting-out/renovation plans to relevant authorities for their approval. Relevant authorities include the Urban Redevelopment Authority (URA), Fire Safety and Shelter Department (FSSD) and the National Environment Agency (NEA).

Your consultant should advise you on the necessary approvals required.

Step 3: Contacting our facility management team to request for works to commence

Upon obtaining approvals from JTC and the relevant authorities, please check with our facility management team if you are required to engage the building’s appointed contractor for your fitting-out/renovation works.

Your contractor must raise a request for works to commence with our facility management team before fitting-out/renovation works can proceed.

Find out who is the facility management team representative for your building here.  

Step 3.1: Access & Preparation

Request the EPTW (Electronic Permit-To-Work) account creation / portal link from your respective building’s FMC (Facility Management Company). Requesting for Access? If you do not have portal access, submit a request through your FMC Contact with the following details:

• Work Supervisor’s Email / Permit Applicant's Email
• Company Name Tenancy Unit Number
• JTC Letter of Consent (if applicable)

Once you have access, log in to the FMC EPTW Portal to identify your specific work activity and download the corresponding PTW template.

Step 3.2: Documentation & Submission

Please complete all required fields within the portal, ensuring all safety measures and personnel details are accurate.

• Signatures: Please complete the downloaded template with digital signatures.
• Upload: Ensure all required supporting documents (i.e. RA/MS/ Worker Name List/ Relevant Personnel Safety Certification (Work-at-Height Cert (i.e. boom lift/scissors lift) /JTC’s consent letter, if applicable) are ready for online submission.
• Submission: Once submitted, this date marks the official start of the review period.

Step 3.3: Review & Evaluation

The application is routed to the FMC Safety and Operations teams for a formal technical review. They will verify that your Risk Assessment (RA) is comprehensive and all necessary safety precautions are in place.

• Timeline: The assessment typically takes less than 20 days from the date of submission to the final decision (Approval or Rejection). 
• Notification Methods: The FMC will provide updates on the application status via their designated communication channels (e.g. email, portal, or mobile application). Please check with your respective FMC to understand where and how you will receive these notifications.

Step 4: Carrying out works

After our facility management team has given you consent to start works, we will brief you on the regulations and guidelines before works begin.

Things to note:

• Noisy or disruptive works can only be carried out after working hours
• No works should be carried out on weekends or public holidays without our prior approval
• Ensure your contractors work only within your unit(s) and comply with the renovation guidelines
• Protect common areas from your fitting-out/renovation works, especially when moving bulky items. We will conduct joint inspections of common areas with your contractor before and upon completion of the works. Any repairs or cleaning required in the common areas due to the works will be borne by you or your contractor.

For detailed guidelines on fitting-out/renovation works, refer to our guidebook.

Step 5: Completion of works

Upon completion of fitting-out/renovation works, your consultant must apply for a Temporary Occupation Permit (TOP) and/or a Certificate of Statutory Completion (CSC) with the relevant authorities before you can move in.

Upon receiving your TOP or CSC, you are required to submit one complete set of each document to us within one month.

To encourage the use of digital services, the application processing fee is temporarily waived for documents submitted through the CORENET.